Site Access Application in General

• All UNITED NETWORKS participants and customers’ operators MUST apply site access permission for any site works and schedule maintenance to be carried out at UNITED NETWORKS Data Center by giving at least 1 working day notice in advance. Only authorized persons (representatives) of UNITED NETWORKS participants and customers’ operators could make site access request / appointment by sending email to tech@unitednet.com.hk. Confirmation email will be sent out by UNITED NETWORKS to the applicant when the access permission is granted. All site access requests without prior notice to UNITED NETWORKS will be rejected.

Data Center Policies in General

• All visitors have to observe and agree to abide by the UNITED NETWORKS Data Center Policy posted in http://www.unitednet.com.hk/access-policy.htm.
• A maximum of 3 persons (at least one MUST be representative) may enter UNITED NETWORKS Data Centre at the same time. For security reasons, all visitors will be requested to show his/her Hong Kong ID Card or Passport for verification. He/she will be refused to enter the Data Centre if the required credentials cannot be shown.

How to Provide / Update Representative List

• UNITED NETWORKS participants and customers’ operators should use this Data Centre Access Form to provide the FULL list of authorized persons for entering UNITED NETWORKS Data Center. UNITED NETWORKS will acknowledge request by sending email to the Network Operation Centre (NOC) provided in the form within 3 working days upon receipt of the update request form.

How to apply for UNITED NETWORKS Data Centre Access

1. Only authorized representatives identified in prior writing by UNITED NETWORKS participant and customers’ operator can make request to enter UNITED NETWORKS Data Center.
2. Applicants MUST provide the following information by sending email to tech@unitednet.com.hk in their applications:
1. Company name and Customer Number;
2. Job description and work order information;
3. Date and time to apply for entry;
4. Name and first 3 digits of HKID/Passport ID of the visitor(s);
3. At least 1 working day notice must be given in advance in general.
4. At least 3 working days notice must be given in advance if on site technical support at UNITED NETWORKS Data Centre is required or equipment move-in or move-out to/from UNITED NETWORKS Data Center is involved.
5. Confirmation email will be sent out by UNITED NETWORKS when the access permission is granted.

Equipment Move-in/out

• Please inform UNITED NETWORKS for any site works to be performed or goods delivery to our center. You can make the appointment by following the procedures at http://www.unitednet.com.hk/site-access.htm. Equipment move-in/out without prior notice will be rejected by UNITED NETWORKS.
• UNITED NETWORKS participants should use this Equipment Move In/Out Form to provide the list of equipment to be installed in UNITED NETWORKS Data Center. The standard input of power is 220V AC with dual sources.
• If the goods will be delivered by shipping company, please make sure all necessary documents and proper import licenses have been cleared before sending the equipment to UNITED NETWORKS Data Center.
• Note that a special license is required for import equipment with information security under the control of Strategic Commodities List. UNITED NETWORKS participants must check the imported items against the control list on the Trade and Industry Department web site and complete the license application as required by the HKSAR government.